Errors encountered while grouping - LEAP<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } 1. Number of records to be processed are less than 1000. Group and Action Framework (GAF) works only if we have at least 1K incidents. Root cause : Number of records are less than 1000. Resolution steps : Access All -> Now Assist Admin -> Now Assist Skills.Under Technology, Select ITOM -> LEAP installer.Click on : and Edit. On the LEAP Installer page, modify the Use the filter section to value greater than 1000.Click Preview button to validate the number of records.Select Save and continue. 2. Number of records to be processed are greater than 100,000. Clustering more than 100K incidents has limitations with glide properties. Root cause : Platform limitation is 300k records based on "glide.platform_ml.api.csv_max_line" system property.The Grouping job fails with the error "NSE0023: Error while uploading artifact 'knn': Generated artifact size is 681.68MB, Maximum allowed size is 500.0:.2fMB. Please retrain with fewer rows and/or columns"Due to the large data size, the trained model exceeds the system's configured limit. and the property "glide.platform_ml.api.model_size" is the system property that is affecting this. Resolution steps: Access All -> Now Assist Admin -> Now Assist Skills.Under Technology, Select ITOM -> LEAP installer.Click on : and Edit. On the LEAP Installer page, modify the Use the filter section to value less than 100k.Click Preview button to validate the number of records.Select Save and continue . 3. LEAP Homepage installation UI stuck at "Initializing" state After installing LEAP 3.2.1 with GAF 6.1.1, the LEAP Homepage installation UI remains stuck at "Initializing" and does not reflect the actual job status. Root cause : GAF 6.1.1 introduced a new user (GAF Service Account) which does not have the required permissions to update the LEAP job tracker table.This prevents the installation UI from receiving status updates in certain scenarios. Resolution steps: Navigate to All -> User Administration -> User Roles.Filter by Role Name contains "leap".Add the following roles to the GAF Service Account [DO NOT DELETE] user: sn_itom_leap.leap_job_tracker_createsn_itom_leap.leap_job_tracker_updatesn_itom_leap.leap_job_tracker_read Verify that the roles are in Active state (refer Screenshot below).Verify the fix: If a job is already running in the background, its status updates automatically on the LEAP Homepage.If no job is currently running, wait a few minutes, then trigger the installation.