Users Are Automatically Receiving snc_internal Role in the System - Support and Troubleshooting

Users Are Automatically Receiving snc_internal Role in the System Issue Some users are automatically receiving the snc_internal role in the production environment.

Steps to reproduce

1. Navigating to the User Roles table, filtering records by role = snc_internal and inherited=false

2. Saw there records created automatically

Release Explicit roles and Contextual Security plugins

Cause Those are due to:

1. Explicit roles and Contextual Security plugins are installed 2. Email sent by the user 3. Impersonation done to the user

Resolution 1. As Explicit roles and Contextual Security plugins are installed. If this method ContextualSecurityManager.shouldFixExplicitRoles() returns true, snc_internal will get added to the user upon login. This is happening when the user log into the application

2. When users sent emall to the platform. Example, just updating any record or accepting a solution

3. When the user was impersonated by another user

For more information, please review

=> Explicit Roles => Contextual Security Manager