How to set up slack spoke connection for Slack enterprise grid plan - Support and Troubleshooting

How to set up slack spoke connection for Slack enterprise grid plan Summary According to customer, they have subscription for Slack Enterprise but not slack, so Slack credential failed is expected, however the default connection is Slack connection and not Slack Enterprise connection.

Facts In order for Slack Enterprise connection. customer need to setup "Org Owner access"

Process Required user role in the Slack application Authentication scopes Download subscriptions Org Owner admin Pull user activity Org Owner admin Reclaim subscription Org Owner admin

Release Xanadu, Yokohama, Zurich

Instructions https://www.servicenow.com/docs/bundle/xanadu-it-asset-management/page/product/software-asset-management2/concept/integrate-with-slack.html

The ServiceNow Slack integration supports the Slack Enterprise Grid plan. This plan enables you to connect multiple workspaces across your organization.

Note : 'look up user' action is not supported for Slack Enterprise Grid plan