Admin user cannot deactivate /swp, /perf, and /mesp portalsIssue An admin user attempts to deactivate the /swp, /perf, or /mesp portals but finds that the option is unavailable or the portal is set to read-only. These portals cannot be deactivated because each serves a protected internal function within the instance. Symptoms The /mesp, /perf, or /swp portal cannot be deactivated.The portal record appears as read-only in the Service Portal configuration. Release Any Cause Each of the three portals is protected for a specific reason: /mesp is the Mobile Employee Service Portal. ServiceNow does not allow deactivation of the default portal or any portal configured as an alternate portal for an inactive portal. The /mesp portal falls into this protected category./perf is the internal portal for the Service Portal Performance Analyzer. Turning off the Performance Analyzer disables its functionality, so the setting is read-only to prevent deactivation./swp is the Service Workspace Portal. All workspaces use /swp internally, so it is set to read-only to prevent deactivation. Resolution These portals are intentionally protected and cannot be deactivated. Review the details for each portal below. 1. Mobile Employee Service Portal (/mesp) The /mesp portal cannot be deactivated. As documented by ServiceNow: > Note: You can't deactivate the default portal on an instance or any portal configured as an alternate portal for an inactive portal. You can't deactivate or redirect to the Mobile Employee Service Portal (/mesp). For full details, see Deactivate a portal in the ServiceNow product documentation. 2. Performance Analyzer (/perf) The /perf portal serves as the internal portal for the Service Portal Performance Analyzer. Turning off the Performance Analyzer disables its functionality, so the setting is read-only to prevent deactivation. For more information, see Analyze page performance in the ServiceNow product documentation. 3. Service Workspace Portal (/swp) All workspaces use the /swp portal internally. The portal is set to read-only to prevent deactivation. Related Links https://www.servicenow.com/docs/csh?topicname=deactivate-portal.html&version=latest https://www.servicenow.com/docs/csh?topicname=analyze-page-performance.html&version=latest