Connect Chat Option on User Profile Widget Is Not WorkingIssue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } The Connect chat option on the User profile widget on the portal is not functioning as expected. The issue can be reproduced by following these steps: 1. Log into the instance2. Impersonate a user and navigate to the portal.3. Open the 'My Tickets' widget.4. Open an incident and go to the 'Assigned to' section of the incident.5. Click on the message icon. Observed: The administrator has restricted access to Connect. Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Xanadu, Yokohama Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } The issue occurs because Connect chat has been deprecated. Deactivating Connect chat will not let users use Connect chat but the button will still be visible. The visibility of the button can be controlled by the HTML code. To hide the 'Message' button on user profile: 1. Go to below link, which is 'User Profile' widget:/sp_widget.do?sys_id=6e6ac664d710120023c84f80de610318&sysparm_view=&sysparm_domain=null&sysparm_domain_scope=null 2. Clone the widget and then comment out below line of code in field 'Body HTML template'. Please refer to attached screenshot.<button ng-if="::connectEnabled()" ng-click="openConnectConversation()" type="button" class="btn btn-primary send-message"><span class="glyphicon glyphicon-comment pad-right"></span>${Message}</button> 3. Now replace the User Profile widget with new cloned widget. Go to below link and in widget field, select the new cloned widget. Refer to attached screenshot/nav_to.do?uri=sp_instance.do?sys_id=a94324cf1ba49410b9fdebde6e4bcb6c