Inactive Subcategory Value Displaying on incident Form<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: block; max-width: ; width: auto; height: auto; } } ProblemAn inactive subcategory value is being shown on the INC form, despite being marked as inactive. This issue occurs when there are two records for the same subcategory with different dependent values, and one of the records is made inactive but remains visible on the form. Steps to reproduce 1. On the subcategory definition (sys_choice), disable a subcategory entry <subcategory_entry> from the <category>2. Go to any incident3. On the category field select: <category>4. Click the subcategory and observed the <subcategory_entry> value is there. But it was disabled Root CauseOn this case, there is a custom script causing the issue as the code is not reviewing the inactivated values. Steps to Resolve1. Fix the script with the correct validation (show only activated records)