Customer not able to raise cases for child accountsIssue Users managing multiple accounts under a parent-child hierarchy were unable to raise support cases for child accounts via the Customer Service Portal.When attempting to create a support case for a child account: Expected: Ability to select a child account and submit a case.Actual: Only the parent account was visible; child account selection was unavailable ReleaseAllCauseThe account path was not set while inserting records into the Accounts table.Due to the missing account path, the child accounts were not being displayedResolutionServiceNow’s Customer Service Management (CSM) uses Account Code and Account Path to define and manage hierarchical relationships between customer accounts: Account Code: A unique identifier for each account.Account Path: A structured string that represents the hierarchy of accounts (e.g., Parent > Child > Sub-child). These fields enable the platform to: Display child accounts correctly in portals.Allow case creation on behalf of child accounts.Maintain visibility and traceability across account relationships. For more details, refer to the official documentation:🔗 CSM Account Code and Account Path – Yokohama Release