Issues with the IT remediation workspace specific to Dynamic & static filterIssue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: block; max-width: ; width: auto; height: auto; } } Issue with Dynamic and Static filter in the Remediation workspace IT Remediation Workspace and platform view.Steps to reproducePre requisite : have two users records with the same name and have one as active and another one as inactivehop on to any instance-Impersonate the user-Navigate to any table -Compare the filter from working:Assigned to > is dynamic > Me-to not working:Assigned > to > User-Navigate to IT remediation workspace-Under remediation tasks > Assigned to me-Advance filter condition-Same issue in Platform and WorkspaceExpected behavior: using Dynamic Filter should return the results.Actual behavior: Dynamic filters are not working Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: block; max-width: ; width: auto; height: auto; } } Xanandu Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: block; max-width: ; width: auto; height: auto; } } After a thorough review, we found that the root cause was due to duplicate user records in the system—one active and one inactive. -Reason for Static vs. Dynamic Filter MismatchThe static query filter condition should've been set to the correct user (the active user), if you click on the assigned_to on the filter and search for the user's name, you can see that both of the inactive and active sys_user records are showing up. The inactive user has been selected for the static filter all this time. Select the assigned_to to the active user, no records would be showing up, matching the dynamic filter result.-Role Configuration on Active UserWe also noticed that the active user was missing the role required to be assigned tickets. We've updated the sys_user record and added the necessary role:The required role is: sn_vulc.remediation_ownerWe determined this by right-clicking the assigned_to field on a ticket and selecting "Show assigned_to", where the Reference Qualification is:roles=sn_vulc.remediation_owner^ORroles=sn_vulc.remediation_owner^ORroles=sn_vulc.read^internal_integration_user=falseSince the active user didn't have this role, only the inactive user appeared in the list, and prior tickets were wrongly assigned to the inactive sys_user.