List of Out of the Box User Accounts Created in ServiceNow InstanceIssue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } List of Out of the box users created on the ServiceNow instance, these users can come from demo data, various plugins and others OOTB artifacts. Symptoms<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } This can be helpful for auditing purposes Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } All Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } [This list is not exhaustive] UsersPurpose / Use CaseDocumentation<user>@example.com User created by demo data . Abraham Lincoln [abraham.lincoln@example.com], Fred Luddy [fred.luddy@example.com] etc. guest 'guest' user has settings related to non-logged sessions in user activity. e.g. login page language preferences, public page inputs, etc. KB1122123 - Description and use case of the user accounts ml.admin, ml_report.user Used for ML training jobs.KB0998555 - Existence of users ml.admin & ml_report.user bm.scheduler Required for Benchmarks data collection.Doc - Benchmarks Overview virtual.agent Whenever the chat is initiated, it gets assigned to 'virtual. agent' first then only queued state, chat gets offered KB1122123 - Description and use case of the user accountssharedservice.worker This user is used in training ML(machine learning) solutions. KB1122123 - Description and use case of the user accounts mid_user MID Server login user. KB1122123 - Description and use case of the user accounts sam.pa.jobs.scheduler Software Asset Management Performance Analytic scheduler user. This is a user that runs a scheduled job which is using the PA module to populate Software Asset Management dashboard data KB1122123 - Description and use case of the user accounts soap.guest The 'soap.guest' user is similar to the guest user in the system, but for the web services. The user does not have any role but is restricted to 'web service access only'. If an unauthenticated SOAP Web Services request is received, the "com.glide.soap.guest_user" system property can be used to set access for the 'soap.guest' account to process the unauthenticated SOAP request KB1122123 - Description and use case of the user accounts instance.sec.user [PA AppSec] jobs use this user to run jobs. PA=Platform AnalyticsKB1120383 - Recommendation for sharedservice.worker, instance.sec.user, ml_report.user users MajorIncident.ManagerMajorIncident.Manager user is part of demo data with the Major Incident management pluginDoc - Major Incident Management plugins (com.snc.incident.mim) SecCommon.System Default run-as user for all scheduled jobs which are used for the background jobs capability in Security support common application Doc - Components installed with Configuration Compliance VRCommon.System Default run-as user for all scheduled jobs in Vulnerability Response common application Doc - Components installed with Configuration Compliance securitycenter.user The 'securitycenter' user account is used to execute Platform Analytics job related to Security Center. This user is set as 'Run as' user in Security Center Platform Analytics Daily Data Collection jobs that collects scores for Security center metrics. sitemap.scheduler.user The Sitemap Scheduler User is the user that is added by the Sitemap Generator Doc - Sitemap Generator VR.System Default user to run-as for VR integration record Doc - Vulnerability ResponseStore - Vulnerability Response