Connect Chat - Chat Window Duplication Issue with HyperlinkIssue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } When an analyst in Live Chat posts a hyperlink in the chat session, and the user clicks on the link, the user's browser opens a new tab that duplicates the existing chat session.To reproduce the issue:1. Open two windows in the instance, one of them in incognito mode.2. In one window, impersonate a user. In the other window, go to the portal.3. From the portal window, click the chat window icon and select Live Agent Support.4. From the impersonation window, click the Service Desk Live Support Queue and open up the chat window for the user who initiated it. Type in a hyperlink and click enter.5. Notice that from the impersonation window, the link works correctly. However, in the portal, the link routes to the chat in a new window. Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Xanadu, Yokohama, Zurich Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } 1. Connect chat has been deprecated. Migrate from Connect Support to Advanced Work Assignment (AWA) and Agent Chat. This can be done by following the guidelines provided in the knowledge article 'Moving from Connect Support to AWA and Agent Chat' (KB1156736).2. Use the Sidebar to replace Connect Chat chats between agent to agent, allowing for live agents to talk to other live agents quickly. More details can be found in the knowledge article 'How to address Sidebar discussions for Connect Customers' (KB1123615).3. Refer to the knowledge article 'Demystifying Advanced Work Assignment (AWA)' (KB0956028) for more information on how AWA works.4. Configure AWA according to the instructions provided in the ServiceNow documentation 'Configuring Advanced Work Assignment' (latest version).5. Use AWA as described in the ServiceNow documentation 'Using Advanced Work Assignment' (latest version).