ACC-V SAM Metering for Mac agents fails due to invalid file path definition for the marker json file - Known Error

ACC-V SAM Metering for Mac agents fails due to invalid file path definition for the marker json file Description Before version 3.4.1 of ACC-Framework (note: 3.4.0 and before), Agent Client Collector for Mac defined logs in: "/var/log/servicenow/agent-client-collector/"

From 3.4.1 onwards, Agent Client Collector for Mac defines logs in:"/Library/Application\ Support/servicenow/agent-client-collector"

But in ACC-V, the file path used for the marker.json file is "/var/log/servicenow/agent-client-collector/" - and does not account for whether it runs on a Mac or Linux server, therefore expects to write to and read from "/var/log/servicenow/agent-client-collector/".

This means that any agent for Mac that is first installed in agent 3.4.1 will not have the "/var/log/servicenow/agent-client-collector/" directory - and so the marker file can not be created. Agents upgraded from previous versions may retain this directory, depending on the upgrade methodology used.

Steps to Reproduce

Install an agent of version 3.4.1 or higher on a Mac with ACC-V - note: this must be installed for the first time Follow product documentation to configure Advanced SAM Metering (install osqueryd etc.) Observe no marker.json file is created, and in turn the Advanced SAM Metering check fails

Workaround As a workaround, manually create "/var/log/servicenow/agent-client-collector/" and assign the "servicenow" user that the agents use as the owner of the folder with read/write permissions.