ServiceNow Mobile Publishing - Apple and Google App Review Guidelines/Recommendations<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } To publish an iOS app to AppStoreConnect or to publish an Android app to Google Play, both go through an app review process where a physical person at Apple and Google install the app and login to the application. For this to occur, the developer needs to provide a ServiceNow instance, user, and password that the reviewer can use to login. We strongly recommend using a subproduction instance, where force local login is set to true on the application (disable SSO and use a simple password for the app reviewer), this can be turned on by navigating to sys_sg_native_client.list in the navigation bar, opening NowMobile or Agent (depending on the app you are using), and checking force_local_login=true. Recommended App reviewer Notes: This app works by logging users into a unique “instance” of ServiceNow. To do this users must first choose their instance. To log into the demo account here are the following instance credentials: Instance URL: https://mysubprodcustomerinstance.service-now.com/User: app.reviewerPassword: Aa1234567! Please feel free to contact me if you have any questions about logging in. Recommended App reviewer Notes with a Prefilled Customer Instance: This app works by logging users into a unique “instance” of ServiceNow. To do this users must first enter their instance and use the provided credentials. Reviewers must access a different demo instance login screen that what is presented on the initial launch of the application. Please follow the below steps: 1. On the login screen, tap ‘Cancel’ button. 2. On the Instances screen, ignore the pre-filled entry.3. Tap the three-dot menu (top right) and select "Add new instance" and then enter the demo instance details as below. Instance URL: https://mysubprodcustomerinstance.service-now.com/User: app.reviewerPassword: Aa1234567! Please feel free to contact me if you have any questions about logging in.