Agentic AI: Unable to Test AI Agents Due to Input Parameter Exceeding Maximum CharactersIssue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } AI agent execution is failing to complete, displaying the error message 'Sorry, there was a problem on my side trying to complete this request. Try asking again later.' Symptoms<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } The following exception can be found in the logs: 2025-08-15 00:51:05 (350) glide.cs.worker.98 SYSTEM txid=1d9575f24753 TaskStateManager SEVERE app="CI" track="VA" conversation="b4853dba4753e290c10545ac026d43c4" interaction="b8853dba4753e290c10545ac026d43df" Unable to add input parameter: capability_input com.glide.cs.qlue.module.runtime.FieldValidationError: value is not valid for field capability_input: The input exceeds maximum number of characters. Please shorten the input and try again.. at com.glide.cs.qlue.module.runtime.FieldImpl.validateString(FieldImpl.java:216) at com.glide.cs.qlue.module.runtime.FieldImpl.validateCommon(FieldImpl.java:98) at com.glide.cs.qlue.module.runtime.FieldImpl.setValue(FieldImpl.java:77) at com.glide.cs.qlue.module.taco.TaskStateManager.setField(TaskStateManager.java:563) at com.glide.cs.qlue.module.taco.TaskStateManager.lambda$setInputParameters$69(TaskStateManager.java:488) at java.base/java.util.HashMap.forEach(HashMap.java:1421) at com.glide.cs.qlue.module.taco.TaskStateManager.setInputParameters(TaskStateManager.java:488) at com.glide.cs.qlue.module.taco.TaskStateManager.executeStep(TaskStateManager.java:214) at com.glide.cs.qlue.module.taco.TaskStateManager.execute(TaskStateManager.java:192) at com.glide.cs.qlue.module.taco.TaskStateManager.initialize(TaskStateManager.java:397) at com.glide.cs.qlue.module.taco.TaskImpl.initialize(TaskImpl.java:194) at com.glide.cs.qlue.module.taco.ConversationImpl.initializeTask(ConversationImpl.java:492) at com.glide.cs.qlue.module.taco.ConversationImpl.lambda$initializeTask$8(ConversationImpl.java:471) at com.glide.cs.qlue.entities.dao.ConversationTransaction.run(ConversationTransaction.java:131) at com.glide.cs.qlue.entities.dao.ConversationTransaction.execute(ConversationTransaction.java:67) at com.glide.cs.qlue.module.taco.ConversationImpl.initializeTask(ConversationImpl.java:468) at com.glide.cs.qlue.module.taco.ConversationImpl.initTopic(ConversationImpl.java:1621) at com.glide.cs.qlue.module.taco.ConversationImpl.lambda$pushTopicOnStack$49(ConversationImpl.java:1830) at com.glide.cs.qlue.entities.dao.ConversationTransaction.run(ConversationTransaction.java:131) at com.glide.cs.qlue.entities.dao.ConversationTransaction.execute(ConversationTransaction.java:67) at com.glide.cs.qlue.module.taco.ConversationImpl.pushTopicOnStack(ConversationImpl.java:1829) at com.glide.cs.qlue.module.taco.QuestionAnswerInteraction.askInfoAboutFld(QuestionAnswerInteraction.java:602) at com.glide.cs.qlue.module.taco.TaskStateManager.onGatherData(TaskStateManager.java:321) at com.glide.cs.qlue.module.taco.TaskStateManager.executeStep(TaskStateManager.java:219) at com.glide.cs.qlue.module.taco.TaskStateManager.execute(TaskStateManager.java:192) at com.glide.cs.qlue.module.taco.TaskStateManager.recover(TaskStateManager.java:181) at com.glide.cs.qlue.module.taco.TaskImpl.recover(TaskImpl.java:188) at com.glide.cs.qlue.module.taco.ConversationImpl.recoverTask(ConversationImpl.java:2020) at com.glide.cs.qlue.module.taco.ConversationImpl.popTopicFromStack(ConversationImpl.java:2005) at com.glide.cs.qlue.module.taco.ConversationImpl.taskCompleted(ConversationImpl.java:799) at com.glide.cs.qlue.module.taco.TaskStateManager.onComplete(TaskStateManager.java:364) at com.glide.cs.qlue.module.taco.TaskStateManager.executeStep(TaskStateManager.java:239) at com.glide.cs.qlue.module.taco.TaskStateManager.execute(TaskStateManager.java:192) at com.glide.cs.qlue.module.taco.TaskStateManager.recover(TaskStateManager.java:181) at com.glide.cs.qlue.module.taco.TaskImpl.recover(TaskImpl.java:188) at com.glide.cs.qlue.module.taco.ConversationImpl.recoverTask(ConversationImpl.java:2020) at com.glide.cs.qlue.module.taco.ConversationImpl.popTopicFromStack(ConversationImpl.java:2005) at com.glide.cs.qlue.module.taco.ConversationImpl.taskCompleted(ConversationImpl.java:799) at com.glide.cs.qlue.module.taco.TaskStateManager.onComplete(TaskStateManager.java:364) at com.glide.cs.qlue.module.taco.TaskStateManager.executeStep(TaskStateManager.java:239) at com.glide.cs.qlue.module.taco.TaskStateManager.execute(TaskStateManager.java:192) at com.glide.cs.qlue.module.taco.TaskStateManager.recover(TaskStateManager.java:181) at com.glide.cs.qlue.module.taco.TaskImpl.recover(TaskImpl.java:188) at com.glide.cs.qlue.module.taco.ConversationImpl.recoverTask(ConversationImpl.java:2020) at com.glide.cs.qlue.module.taco.ConversationImpl.popTopicFromStack(ConversationImpl.java:2005) at com.glide.cs.qlue.module.taco.ConversationImpl.taskCompleted(ConversationImpl.java:799) at com.glide.cs.qlue.module.taco.TaskStateManager.onComplete(TaskStateManager.java:364) at com.glide.cs.qlue.module.taco.TaskStateManager.executeStep(TaskStateManager.java:239) at com.glide.cs.qlue.module.taco.TaskStateManager.execute(TaskStateManager.java:192) at com.glide.cs.qlue.module.taco.TaskStateManager.initialize(TaskStateManager.java:397) at com.glide.cs.qlue.module.taco.TaskImpl.initialize(TaskImpl.java:194) at com.glide.cs.qlue.module.taco.ConversationImpl.initializeTask(ConversationImpl.java:492) at com.glide.cs.qlue.module.taco.ConversationImpl.lambda$initializeTask$8(ConversationImpl.java:471) at com.glide.cs.qlue.entities.dao.ConversationTransaction.run(ConversationTransaction.java:131) at com.glide.cs.qlue.entities.dao.ConversationTransaction.execute(ConversationTransaction.java:67) at com.glide.cs.qlue.module.taco.ConversationImpl.initializeTask(ConversationImpl.java:468) at com.glide.cs.qlue.module.taco.ConversationImpl.initTopic(ConversationImpl.java:1621) at com.glide.cs.qlue.module.taco.ConversationImpl.lambda$pushTopicOnStack$49(ConversationImpl.java:1830) at com.glide.cs.qlue.entities.dao.ConversationTransaction.run(ConversationTransaction.java:131) at com.glide.cs.qlue.entities.dao.ConversationTransaction.execute(ConversationTransaction.java:67) at com.glide.cs.qlue.module.taco.ConversationImpl.pushTopicOnStack(ConversationImpl.java:1829) at com.glide.cs.qlue.module.taco.QuestionAnswerInteraction.askInfoAboutFld(QuestionAnswerInteraction.java:602) at com.glide.cs.qlue.module.taco.TaskStateManager.onGatherData(TaskStateManager.java:321) at com.glide.cs.qlue.module.taco.TaskStateManager.executeStep(TaskStateManager.java:219) at com.glide.cs.qlue.module.taco.TaskStateManager.execute(TaskStateManager.java:192) at com.glide.cs.qlue.module.taco.TaskStateManager.initialize(TaskStateManager.java:397) at com.glide.cs.qlue.module.taco.TaskImpl.initialize(TaskImpl.java:194) at com.glide.cs.qlue.module.taco.ConversationImpl.initializeTask(ConversationImpl.java:492) at com.glide.cs.qlue.module.taco.ConversationImpl.lambda$initializeTask$8(ConversationImpl.java:471) at com.glide.cs.qlue.entities.dao.ConversationTransaction.run(ConversationTransaction.java:131) at com.glide.cs.qlue.entities.dao.ConversationTransaction.execute(ConversationTransaction.java:67) at com.glide.cs.qlue.module.taco.ConversationImpl.initializeTask(ConversationImpl.java:468) at com.glide.cs.qlue.module.taco.ConversationImpl.initTopic(ConversationImpl.java:1621) at com.glide.cs.qlue.module.taco.ConversationImpl.lambda$pushTopicOnStack$49(ConversationImpl.java:1830) at com.glide.cs.qlue.entities.dao.ConversationTransaction.run(ConversationTransaction.java:131) at com.glide.cs.qlue.entities.dao.ConversationTransaction.execute(ConversationTransaction.java:67) at com.glide.cs.qlue.module.taco.ConversationImpl.pushTopicOnStack(ConversationImpl.java:1829) at com.glide.cs.qlue.module.taco.QuestionAnswerInteraction.askInfoAboutFld(QuestionAnswerInteraction.java:602) at com.glide.cs.qlue.module.taco.TaskStateManager.onGatherData(TaskStateManager.java:321) at com.glide.cs.qlue.module.taco.TaskStateManager.executeStep(TaskStateManager.java:219) at com.glide.cs.qlue.module.taco.TaskStateManager.execute(TaskStateManager.java:192) at com.glide.cs.qlue.module.taco.TaskStateManager.recover(TaskStateManager.java:181) at com.glide.cs.qlue.module.taco.TaskImpl.recover(TaskImpl.java:188) at com.glide.cs.qlue.module.taco.ConversationImpl.recoverTask(ConversationImpl.java:2020) at com.glide.cs.qlue.module.taco.ConversationImpl.popTopicFromStack(ConversationImpl.java:2005) at com.glide.cs.qlue.module.taco.ConversationImpl.taskCompleted(ConversationImpl.java:799) at com.glide.cs.qlue.module.taco.TaskStateManager.onComplete(TaskStateManager.java:364) at com.glide.cs.qlue.module.taco.TaskStateManager.executeStep(TaskStateManager.java:239) at com.glide.cs.qlue.module.taco.TaskStateManager.execute(TaskStateManager.java:192) at com.glide.cs.qlue.module.taco.TaskStateManager.recover(TaskStateManager.java:181) at com.glide.cs.qlue.module.taco.TaskImpl.recover(TaskImpl.java:188) at com.glide.cs.qlue.module.taco.TaskImpl.resumeGatheringData(TaskImpl.java:514) at com.glide.cs.qlue.module.oneextend.VAOneExtendServiceImpl.resumeTask(VAOneExtendServiceImpl.java:1336) at com.glide.cs.qlue.module.oneextend.VAOneExtendServiceImpl.oneExtendCompleted(VAOneExtendServiceImpl.java:1082) at com.glide.cs.qlue.module.oneextend.VAOneExtendServiceImpl.processOneExtendResponse(VAOneExtendServiceImpl.java:1297) at com.glide.cs.qlue.module.worker.OneExtendResponseProcessor.process(OneExtendResponseProcessor.java:52) at com.glide.cs.qlue.module.worker.Processor.lambda$process$5(Processor.java:274) at com.glide.sys.Transaction.lambda$executeWithTimeout$6(Transaction.java:3717) at com.glide.sys.Transaction.executeWithTimeout(Transaction.java:3681) at com.glide.sys.Transaction.executeWithTimeout(Transaction.java:3703) at com.glide.sys.Transaction.executeWithTimeout(Transaction.java:3716) at com.glide.cs.qlue.module.worker.VATransactionalWorkerThread.executeInTransactionWithTimeout(VATransactionalWorkerThread.java:27) at com.glide.cs.qlue.module.worker.Worker$TransactionExecutor.execute(Worker.java:353) at com.glide.cs.qlue.module.worker.Processor.process(Processor.java:274) at com.glide.cs.qlue.module.worker.Processor.processOneExtendResponse(Processor.java:160) at com.glide.cs.qlue.module.worker.Worker.lockAndProcessMessage(Worker.java:310) at com.glide.cs.qlue.module.worker.Worker.lockAndProcessMessage(Worker.java:283) at com.glide.cs.qlue.module.worker.Worker.processMessage(Worker.java:244) at com.glide.cs.qlue.module.worker.Worker.run(Worker.java:159) Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } - Cause<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } The value of the glide.cs.runtime.user_input_max_length system property was decreased. The OOB value is 100000. Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } 1. Identify the system property glide.cs.runtime.user_input_max_length, which is located at https://[instance_name].service-now.com/sys_properties.do?sys_id=c1c744b6c3733010634cdb450a40dde6. 2. Set the value of glide.cs.runtime.user_input_max_length back to its default value of 500000. 3. After making the change, test the Agentic AI again to ensure the issue is resolved.