Virtual Agent chat history not cleared on re-loginIssue Virtual Agent chat history is not cleared between sessions. When a user logs back in and starts a new chat, previous conversation history is still visible. Release Any Cause By design, Virtual Agent does not clear conversation history between sessions. All previous messages remain accessible by scrolling up in the chat window. Resolution To prevent previous conversation history from displaying at the start of a new chat session after re-login, configure the Agent Chat portal record to skip loading history. This serves as a functional alternative to clearing chat history. 1. Login as admin user and navigate to Service Portal > Agent Chat to open the target portal record. 2. In the Server script field, add the following line and save the record: ----- skip_load_history: true ----- To skip loading chat history in the service portal: Related Links