SCCM SAMP Usage jobIssue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } SG-SCCM SAMP Usage job is not working and records are not getting created or updated on SAMP_SW_USAGE table. Symptoms<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } No records on SAMP_SW_USAGE table being inserted or modified when running the SCCM usage job. The TXN logs looks like below. *** 2025-08-13 10:04:02 (585) worker.2 worker.2 ImportLog Using import set: ISET00XXXX, table sn_sccm_integrate_sccm_2019_samp_usage2025-08-13 10:04:02 (585) worker.2 worker.2 ImportLog Using import set: ISET00XXXX, table sn_sccm_integrate_sccm_2019_samp_usage2025-08-13 10:04:02 (589) worker.2 worker.2 ImportLog onStart script started2025-08-13 10:04:02 (626) worker.2 worker.2 SSI_1a0ce7d973d11010e279b41afaf6a7cf WARNING *** WARNING *** Security restricted: Access to api 'setWorkflow' from scope 'sn_sccm_integrate' has been refused due to the api's cross-scope access policy.2025-08-13 10:04:02 (652) worker.2 worker.2 ImportLog onStart script completed with 63 ms.2025-08-13 10:04:02 (652) worker.2 worker.2 ImportLog No transform entry or onStart/onBefore is defined. Skip all row transforms. **** Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } any Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } For SAMP usage to work. Verify software metering in enabled on Microsoft SCCM. Look at Microsoft SCCM documentation for more detail to enable software metering https://docs.microsoft.com/en-us/mem/configmgr/apps/deploy-use/monitor-app-usage-with-software-metering.Reclamation rules are defined for software user want to import software usages data. Use following documentation for creating reclamation rules. (Create a reclamation rule to import Microsoft SCCM usage data) https://www.servicenow.com/docs/bundle/zurich-it-asset-management/page/product/software-asset-management2/task/create-reclamation-rule-sccm.htmlMake sure that the Software Products you are creating reclamation rules for have product processes (file executable names) in samp_sw_product_process. If a product process does not exist for a software product, you can create a custom one on the form. Product processes are stored in the Custom Product Process [samp_custom_product_process] table.‘SG-SCCM SAMP Usage’ or ‘SG-SCCM Software Last Used ‘ scheduled data import runs only on every 2nd day of month. So, scheduled import will only run-on 2nd day of month to import previous month data.NOTE: If user want manually to run scheduled import for testing purpose any day other then 2nd of month, then modify condition, check in Scheduled data import, and run scheduled data imports. Also not to disable Conditional checkbox in SG-SCCM SAMP Usages and SG-SCCM Software Last Used scheduled data import.Make sure user and Computer CI on which software is installed is already imported in SN instance.Not to use running Data source ‘Load All Records’ and transforming import will not work, instead use always use scheduled data import, because SQL statement is dynamically generated when scheduled data import executed and sets the data source SQL statement.Before running ‘SG-SCCM SAMP Usage’ or ‘SG-SCCM Software Last Used ‘, Run SG-Computer Identity scheduled data import so Computer CIs are already imported to SN instance. If it still doesn't work, go to import set table i.e. sn_sccm_integrate_sccm_2019_samp_usage and make sure 'Changed' field is set to true (per SAMPUsage2019Util), also make sure user_name mentioned on import set table above exist on the sys_user table.