Genius Results Tab Not Displaying on PortalsIssue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } The Genius Results tab is not visible on portals, despite AI Search being enabled. The issue can be reproduced by navigating to https://<instance_name>.service-now.com/sp, searching for 'Local pc', and observing that no genius results are displayed. However, when searching for the same term in https://<instance_name>.service-now.com/ais_admin_tools, the results are visible. Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Any Cause<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Custom Widgets on Portal Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } 1. Identify the customized Faceted Search widget that is causing the issue. The problematic widget can be found at https://<instance_name>.service-now.com/nav_to.do?uri=sp_widget.do?sys_id=12fbe2d287330300a785940307cb0b1b. 2. Revert the customized Faceted Search widget back to its original out-of-the-box (OOB) version. 3. Test the portal by searching for a term, such as 'Local pc', in https://<instance_name>.service-now.com/myit to ensure the Genius Results tab appears and functions correctly.Also, below information can be useful to verify the Genius Results Configurations: https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/ai-search/task/link-gr-search-profile-ais.html https://<instance_name>.service-now.com/ais_search_profile_list.do?sysparm_query=label%3DService%20Portal%20Default%20Search%20Profile&sysparm_first_row=1&sysparm_view= https://<instance_name>.service-now.com/nav_to.do?uri=ais_search_profile.do?sys_id=bd568e85772300102d71af6168106198 > Genius Results > link is OOB > Genius Result config is OOB > https://<instance_name>.service-now.com/nav_to.do?uri=ais_genius_result_configuration.do?sys_id=4e4c046408e71010f877b349f72d9d3f EVAM > Search Profile Bundle:https://<instance_name>.service-now.com/nav_to.do?uri=sys_ux_composite_data_template_predicate_bundle.do?sys_id=8aaa1b5d53671010968addeeff7b122a EVAM config is OOB:https://<instance_name>.service-now.com/sys_ux_composite_data_template_predicate_list.do?sysparm_query=predicate_bundle%3D8aaa1b5d53671010968addeeff7b122a%5EnameLIKEgenius&sysparm_view= EVAM config catalog result is OOB:https://<instance_name>.service-now.com/nav_to.do?uri=sys_ux_composite_data_template_predicate.do?sys_id=a2eaf135ffe31010968af5a1703bf159 EVAM Template is OOB:https://<instance_name>.service-now.com/nav_to.do?uri=sys_ux_composite_data_template.do?sys_id=0a2bb535ffe31010968af5a1703bf13b Search Preview:https://<instance_name>.service-now.com/ais_admin_tools https://<instance_name>.service-now.com/ais_admin_tools