Auto-Populate functionality edits non variables when using Variable Editor UI Formatter - Support and Troubleshooting

Auto-Populate functionality edits non variables when using Variable Editor UI Formatter .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Description : The Auto-Populate functionality on reference variables for record producers changes the actual OOB field on the Incident record instead of updating the variables when the variable is setup with the same name as the OOB column name.

Pre-requisite : A. Record Producer preparation 1. Log into WDC P8 or X P4 instance version 2. Create a Record Producer called "Test Record Producer" for Incident Table 3. Add the Variable called "Location" under Related Lists 4. Select the Type as "Reference" 5. Update the question field value as "Location" 6. Leave the default Name field value as "location" 7. Under "Type Specification", select the "Reference" as 'cmn_location' 8. "Use reference qualifier" is 'Simple' 9. "Reference qualifier condition" is 'State / Province is not empty' 10. Save the above variable 11. Add another variable called "State" under Related Lists 12. Select the Type as "Single Line Text" 13. Update the Question field value as "State" 14. Leave the default Name field value as "state" 15. Under "Auto-populate", select the "Reference" as 'cmn_location' 16. "Set 'Dot walk path' to "State / Province" 17. Save the above variable

B. Form preparation 1. Add the "Incident Variable Editor" below the "Contextual Search Results" by configuring the "Form Design" of the Incident Form

C. Steps To Reproduce : 1. Open the record producer that was created 2. Click "Try It" button on the record producer "Test Record Producer" 3. Select the Location as "2617 South Robinson Avenue, Oklahoma City,OK" 4. The "State" field will be auto populated as "CA" 5. Click on "Submit" 6. Open the created incident record. 7. The OOB field "State" of the Incident Form will have the value as "New" 8. You should see the "Location" and "State" Variable values from Step 3 and 4 9. Now change the location and select "2617 South Robinson Avenue, Oklahoma City,OK"

Expected Result : The "State" variable value is expected to be changed to "OK" from "CA" Actual Result : The "State" OOB field on the Incident form will get updated from "New" to "OK" The Variable "State" field value still remains as "CA"

Workaround : Change the name of the variable. For example, changing the 'Name' from "state" to "u_state".

Affected Versions : Washington DC Patch 8 and Xanadu Patch 4

Fixed Version : Zurich