How non-AIS admin access to AI Search Analytics dashboardsIssue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } There is a request to be able to view AI Search dashboards, The idea is that a non-admin are able to review dashboard elements reflecting statistics and user behavior without over/under-sharing. Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Any Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Investigation: For AI Search Analytics, ais_admin is not required. These are the required roles: analytics_admin analytics_viewer portal_analytics_admin portal_analytics_viewer web_analytics_admin web_analytics_viewer Next Steps: To enable non-AIS admin users to view AIS dashboards, consider assigning them the analytics_viewer role or a combination of roles suggested earlier For sharing the dashboard with a larger audience, leverage the sharing options and restrict access to specific groups or roles as needed. If external users require access, additional configurations to ACLs and indicator visibility might be necessary. Also, some of the widgets are reading from remote tables, which eventually get the data from database views and they eventually land to one or more combinations of the below tables: sys_search_event sys_search_signal_event sys_search_signal_result_event sys_search_genius_result_event_action sys_search_signal_genius_result_triggered event Adding read access via ACLs on those tables for analytics viewer role should resolve the issue. Link to existing ACLs, which can be extended to include analytics_viewer https://YOUR_INSTANCE.service-now.com/sys_security_acl_list.do?sysparm_query=nameINsys_search_event%2Csys_search_signal_event%2Csys_search_signal_result_event%2Csys_search_genius_result_event_action%2Csys_search_signal_genius_result_triggered_event%5Eoperation.nameSTARTSWITHread&sysparm_view=