Integrating with Okta: Initial Connection and Token Retrieval Works; Refreshing the Access Token Fails. There are Denied Scopes.Issue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: block; max-width: ; width: auto; height: auto; } } Integrating with Okta for Software-as-a-Service License Management: The OAuth token used for the Okta Integration works for the initial connection to obtain refresh and access tokens, but the associated flow execution for the integration fails due to an expired token error.The flow context record shows an error message stating that the "Okta OAuth token or API Key has expired and needs to be refreshed or changed".The Manage Tokens table initially shows both the refresh token and the access token, however once the access token expires, only the refresh token is present. Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: block; max-width: ; width: auto; height: auto; } } Not release specific. Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: block; max-width: ; width: auto; height: auto; } } Ensure the following scopes are present in the Okta OAuth Entity Profile and granted on the Okta side: okta.groups.readokta.apps.readokta.users.readokta.logs.readokta.apps.manage Please review the ServiceNow product documentation for an up-to-date listing of scopes and configuration steps: https://www.servicenow.com/docs/csh?topicname=integrate-okta.html&version=latest - Integrating with Okta Listing additional read/write scopes, such as the *.manage scopes, in the OAuth Profile on the ServiceNow side may cause failure if the scopes are not granted on the Okta side. If the required scopes are present in the OAuth Profile, remove any *.manage scopes which are not granted on the Okta side. Even if all required scopes are present, requesting a *.manage scope not granted on the Okta side will deny the grant and the access token will fail to refresh. The node logs may provide a logging message listing the denied scopes. Example:OAuthProblemException{error='access_denied', description='Some of the scopes requested for the refresh request were not granted in the original authorize request. Denied scopes:[list of denied scopes] Related Links<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: block; max-width: ; width: auto; height: auto; } } https://developer.okta.com/docs/api/oauth2/ - Okta OAuth 2.0 Scopes (External Link)