Catalog Item Visible to Users Outside of 'Available For Group'Issue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } The "Available For group" related list on a catalog item is not functioning as expected. Despite configuring the catalog item to be available only to specific user groups through the "Available For group" list, users outside of the defined groups are still able to view and access the item in the Service Catalog. Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } The issue at hand is not confined to a particular release, as the "Available for group" is consistently present across all versions, including the latest updates and previous versions. Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } In the instance, it is essential to check the system property "glide.sc.use_user_criteria" to ensure it is set to true. This setting indicates that you are utilizing "User Criteria" to define access to catalog items, which include record producers and categories. If a group has been added in the 'Available for group' list, it is important to note that only those members of those groups should be able to access the Catalog item or record producer. Other users who are not part of the group should not be able to access it. If the system property "glide.sc.use_user_criteria" is set to true, it means that you are using "User Criteria" to define access to catalog items, which include record producers and categories. You can verify this setting by checking the below system property:https://<instance_name>.service-now.com/nav_to.do?uri=sys_properties.do?sys_id=f3d65982c320200c8b837659bba8fe3. This means that access to catalog items or record producers must be defined via User Criteria on the "Available For" and "Not Available For" list on catalog items or record producers. For example, for the catalog item "Windows surface pro 4", you have already defined the User Criteria "SNC External" on the "Not Available For" list. This ensures that external users are not able to access this catalog item. However, you have not defined any User Criteria on the "Available For" list at the moment. This means that all your internal users are able to access this record producer or catalog item because there is no restriction at the moment. It is essential to define User Criteria on the "Available For" list to restrict access to authorized users only. Related Links<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } https://<instance_name>.service-now.com/nav_to.do?uri=sys_properties.do?sys_id=f3d65982c320200c8b837659bba8fe3.