Dynamic email translation fails when the corresponding 'sn_dt_translator_configuration' record is in a non-global domain - Known Error

Dynamic email translation fails when the corresponding 'sn_dt_translator_configuration' record is in a non-global domain Description The system does not perform translation in email notifications when the Translator Configuration record is set to a domain other than 'global'.

As soon as the translator configuration sn_dt_translator_configuration is set to another domain not global, the expected sys_translated_email_content records are not generated.

Steps to Reproduce

1) Navigate to the Translator Configuration (sn_dt_translator_configuration) table: Create a record in a non-global domain.

2) Open an incident record and add a comment. This internally triggers a notification.

3) Check the Translated Email Content table.

Actual: No new translation record will be created.

Expected: A new translation record is created.

Workaround This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available.