Log Export Service - MID Server Consumers/ Kafka Consumers - Support and Troubleshooting

Log Export Service - MID Server Consumers/ Kafka Consumers Summary .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Please follow Log Export Service - FAQs KB for any other doubts - Log Export Service FAQs

This KB is intended to assist customers currently using the Log Export Service (LES) MID Consumer/ Kafka Consumer. It helps in identifying issues customer may face and addresses common FAQs related to the setup and troubleshooting process.

Step 1 – Confirm Hermes Setup -

Navigate to Hermes Messaging Service > Diagnostics and make sure all checks are passed by verifying that the box in the top left corner next to the title is green . On same page, Run Test for Instance connectivity and if it is failing, there might be issue with Hermes setup. Run test for bootstrap connectivity . If it is failing , there might be issue with Hermes setup.

Step 2 - Set up secure connection to Hermes Messaging Service

Please make ensure above steps to be followed properly. Please make sure that latest certificates should be generated and placed in correct place as per doc without failing For mid server consumer – place the certificates in Mid server location ( customer environment where MID server is running ). Step 3 – Validate log producer –

Use the filter above to inspect LES topics: Click on "Load Partition Info" for any topic to check whether logs are being produced. Click on "View Consumer Info" for any topic to verify if there are any active consumers.

Step 4 - For LES Kafka Consumer - A. Exchanging data using the Hermes Messaging Service

B. Consume test messages from a Hermes topic using the Kafka client

C. Please refer this image - to check the config at Kafka consumer side -

Step 5 - For LES MID Server Consumer -

Confirm mid server configuration – Most important step

Make sure – these followed properly. Configure MID Server network connectivity Use MID Server guided setup Installing the MID Server Mid server should be up and Validated. Make sure, customer environment(where MID consumer is running) allows connectivity to the Hermes cluster. Follow point 5 from Log Export Service FAQs to test it. Cross-check the MID Properties in the related list for the specific MID Server and ensure all configurations are correct. Refer to the- MID server consumer You can refer the example image as well attached below-

Step 6 - Create Destination Configuration

A. Destination URL: This is the endpoint that the customer needs to configure, where the MID Server will push the logs.

B. Destination Credentials: These are the credentials required to authenticate with the configured endpoint.

Step 7 - Create the consumers and start them. They should start without issues. If you encounter any problems, first refer to the Log Export Service – FAQs KB article for guidance - Log Export Service FAQs .

Only open a case task if your issue is not addressed in the FAQs and this KB.

Note – Till 3.2 – Only Single MID Server consumer is supported only, Multiple-consumer support will be available from LES version 3.3

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