<h2>Dealer portal</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2026" /><meta name="DC.rights.owner" content="(C) Copyright 2026" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="concept" /><meta name="DC.title" content="Dealer portal" /><meta name="abstract" content="The dealer portal enables the OEM and Dealers to engage in the post-sales customer service requirements like claim submission, product recall announcements, customer service requests. It enables dealers to efficiently manage day-to-day business operations. The portal also provides real-time data insights, enabling proactive monitoring and informed decision-making." /><meta name="description" content="The dealer portal enables the OEM and Dealers to engage in the post-sales customer service requirements like claim submission, product recall announcements, customer service requests. It enables dealers to efficiently manage day-to-day business operations. The portal also provides real-time data insights, enabling proactive monitoring and informed decision-making." /><meta name="DC.relation" scheme="URI" content="../reference/dealer-data-model-overview.html" /><meta name="DC.relation" scheme="URI" content="mco-use-dealer-portal.html" /><meta name="DC.date.created" content="2025-05-27T21:24:53+05:30" /><meta name="DC.date.modified" content="2025-07-31" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="mco-dealer-portal" /><link rel="stylesheet" type="text/css" href="../../../CSS/commonltr.css" /><title>Dealer portal</title></head><body id="mco-dealer-portal"> <h1 class="title topictitle1" id="ariaid-title1">Dealer portal</h1> <div class="body conbody"><p class="shortdesc">The dealer portal enables the OEM and Dealers to engage in the post-sales customer service requirements like claim submission, product recall announcements, customer service requests. It enables dealers to efficiently manage day-to-day business operations. The portal also provides real-time data insights, enabling proactive monitoring and informed decision-making.</p> <div class="p"> <div class="fig fignone" id="mco-dealer-portal__fig_nqx_21g_tfc"><span class="figcap"><span class="fig--title-label">Figure 1. </span>Dealer portal landing page</span> <img class="image infographic" id="mco-dealer-portal__image_o1k_1kj_yhc" src="../image/Dealer-portal-lp.png" alt="Decorative" /> </div> </div> <p class="p">The Dealer Portal landing page includes different sections and components.</p> <div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" id="mco-dealer-portal__table_r5f_qfh_sfc" class="table" frame="border" border="1" rules="all"><caption><span class="tablecap"><span class="table--title-label">Table 1. </span>Components of the Dealer Portal landing page</span></caption><colgroup><col style="width:50%" /><col style="width:50%" /></colgroup><thead class="thead" style="text-align:left;"><tr class="row"><th class="entry nocellnorowborder" style="vertical-align:top;" id="d26419e85">Tabs/Fields</th><th class="entry cell-norowborder" style="vertical-align:top;" id="d26419e88">Description</th></tr></thead><tbody class="tbody"><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d26419e85 ">Campaigns</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d26419e88 ">Displays the campaigns created for sales promotion and recall.</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d26419e85 ">My lists</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d26419e88 ">Displays the list of claims that includes:<ul class="ul" id="mco-dealer-portal__ul_ij3_xgh_sfc"><li class="li">Sales promotion claims</li><li class="li">Sales promotion bulk upload</li><li class="li">Repair claims</li><li class="li">All Cases</li></ul> </td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d26419e85 ">Catalogs</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d26419e88 ">Displays the categories under the dealer catalog:<ul class="ul" id="mco-dealer-portal__ul_fp3_fhh_sfc"><li class="li">Customer Operations</li><li class="li">Support & services</li></ul> </td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d26419e85 ">Knowledge</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d26419e88 ">Knowledge bases contain articles that provide users with information such as self-help and task resolution.</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d26419e85 ">My information</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d26419e88 ">Displays the dealer information.<div class="note"><span class="notetitle">Note:</span> Here, dealer is business location.</div> </td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d26419e85 ">Search or request something</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d26419e88 ">Enter the information that you’re looking for. The search option helps you easily and quickly find the information you need.</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d26419e85 ">Browse Services</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d26419e88 ">Lists all the features supported by MCO.</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d26419e85 ">Lookup by serial number</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d26419e88 ">Enables you to search the claims records based on the serial or asset number.</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d26419e85 ">Active campaigns</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d26419e88 ">Displays the list of all campaigns that are in active state.</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d26419e85 ">My active claims</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d26419e88 ">Displays the list of active claims that are created by the logged-in user.</td></tr><tr class="row"><td class="entry row-nocellborder" style="vertical-align:top;" headers="d26419e85 ">User Profile</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d26419e88 ">Display user profile information. To learn more about user profile, see <a class="xref" href="https://www.servicenow.com/docs/access?context=user-profile-widget&version=zurich&pubname=zurich-platform-user-interface&ft:locale=en-US" target="_blank" rel="noopener noreferrer">User Profile widget</a>.</td></tr></tbody></table> </div> </div> <div class="related-links"> <div class="linklist relinfo relconcepts"><strong>Related concepts</strong><br /> <ul class="linklist"><li class="linklist"><a class="link" href="https://servicenow.com/docs/bundle/zurich-manufacturing/page/product/mftg-manufacturing/reference/dealer-data-model-overview.html" title="The dealer framework helps you manage the day-to-day business activities and monitor the real-time data insight.">Dealer data model</a></li><li class="linklist"><a class="link" href="https://servicenow.com/docs/bundle/zurich-manufacturing/page/product/mftg-manufacturing/concept/mco-use-dealer-portal.html" title="The dealer portal enables you to manage the repair, recall, and sales promotion claims.">Dealer management</a></li></ul></div> </div> </body></html></div>