<h2>Benefits & Usage</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2026" /><meta name="DC.rights.owner" content="(C) Copyright 2026" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="concept" /><meta name="DC.title" content="Benefits & Usage" /><meta name="abstract" content="Impact Benefits & Usage allows you to quickly access and review the powerful tools available in your Impact subscription." /><meta name="description" content="Impact Benefits & Usage allows you to quickly access and review the powerful tools available in your Impact subscription." /><meta name="DC.creator" content="ServiceNow" /><meta name="DC.date.created" content="2023-08-03" /><meta name="DC.date.modified" content="2025-07-31" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="impact-features" /><link rel="stylesheet" type="text/css" href="../../../CSS/commonltr.css" /><title>Benefits & Usage</title></head><body id="impact-features"> <h1 class="title topictitle1" id="ariaid-title1">Benefits & Usage</h1> <div class="body conbody"><p class="shortdesc">Impact Benefits & Usage allows you to quickly access and review the powerful tools available in your Impact subscription.</p> <div class="section" id="impact-features__section_pzb_gqy_t1c"><h2 class="title sectiontitle">Impact benefits</h2><img class="image" id="impact-features__image_qzv_xpy_t1c" src="../image/benefits-usage2.png" alt="Shows the Benefits & Usage page." /></div> <div class="section" id="impact-features__section_y24_s2y_txb"> <p class="p">The Impact program has many benefits that are included with the subscription.</p> <div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" id="impact-features__table_c4m_mzz_ryb" class="table" frame="border" border="1" rules="all"><caption><span class="tablecap"><span class="table--title-label">Table 1. </span>Impact benefits and capabilities descriptions</span></caption><colgroup><col /><col /></colgroup><thead class="thead" style="text-align:left;"><tr class="row"><th class="entry cellrowborder" style="vertical-align:top;" id="d68449e65">Benefit</th><th class="entry cellrowborder" style="vertical-align:top;" id="d68449e68">Capabilities</th></tr></thead><tbody class="tbody"><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d68449e65 ">Impact Core</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d68449e68 "> <ul class="ul" id="impact-features__ul_plj_ffy_txb"><li class="li"><a class="xref" href="https://servicenow.com/docs/bundle/zurich-impact/page/product/impact/concept/impact-program-features.html" title="ServiceNow Impact personalizes your digital transformation journey and accelerates your time-to-value integrated within your ServiceNow AI Platform instance and Impact.">Exploring Impact</a></li><li class="li"><a class="xref" href="https://servicenow.com/docs/bundle/zurich-impact/page/product/impact/concept/impact-squad.html" title="Your Impact Squad is a team of on-demand experts who work with you to take on your teams unique transformation challenges.">Impact Squad</a></li><li class="li"><a class="xref" href="https://servicenow.com/docs/bundle/zurich-impact/page/product/impact/concept/impact-operating-model.html" title="The Impact operating model is a research-backed system of key activities, personalized to your organization, to help drive faster time to value with the ServiceNow platform.">Impact operating model</a></li></ul> </td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d68449e65 ">Experts on Demand</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d68449e68 "> <ul class="ul" id="impact-features__ul_c4h_hfy_txb"><li class="li"><a class="xref" href="https://servicenow.com/docs/bundle/zurich-impact/page/product/impact/concept/impact-initiatives.html" title="Initiatives are the actionable engagements and work streams that support your digital transformation. Impact Accelerators are fixed-scope offerings with experts behind each option to provide value exactly where you need it.">Initiatives and Accelerators</a></li><li class="li">Advisory sessions</li><li class="li">Expert services discount</li></ul> </td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d68449e65 ">Platform Health and Monitoring</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d68449e68 "> <ul class="ul" id="impact-features__ul_ikk_nfy_txb"><li class="li">HealthScan</li><li class="li"><a class="xref" href="https://servicenow.com/docs/bundle/zurich-impact/page/product/impact/concept/io-overview.html" title="Instance Observer (IO) is an observability and performance monitoring tool that empowers you to track your instance health and performance in near real-time, while also providing historical insights.">Overview of Instance Observer</a></li></ul> </td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d68449e65 ">Learning and Coaching</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d68449e68 "> <ul class="ul" id="impact-features__ul_qrg_pfy_txb"><li class="li">Adoption Toolkit</li><li class="li">Learning Credits</li><li class="li">On-demand training courses</li><li class="li">Technical certifications</li><li class="li">Training discount</li></ul> </td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d68449e65 ">Premium Technical Support</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d68449e68 "> <ul class="ul" id="impact-features__ul_bds_sfy_txb"><li class="li">24/7 Inbound Phone Support</li><li class="li"><a class="xref" href="https://servicenow.com/docs/bundle/zurich-impact/page/product/impact/concept/developer-support.html" title="Developer Support is an offering to Advanced and Total Impact packages, and Guided customers who purchase managed support, that provides administrators and authorized users access to a ServiceNow Support Engineer who can assist in troubleshooting technical issues around existing platform customizations.">Developer Support</a></li><li class="li">Enhanced case response time</li></ul> </td></tr></tbody></table> </div> </div> </div> </body></html></div>