Software Installations are not reconciled. We do not see any Licenses required, Licensed installs, Unlicensed installs in reconciliation resultsIssue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Even when the rights are available on the Software entitlements, we see that Software installs are not licensed. Reconciliatioin results show Licenses Required as 0 Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Yokohama Cause<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } When verified the reconciliation transaction logs, we see that Write operation against 'cmdb_sam_sw_install' from scope 'sn_itam_samp' has been refused due to the table's cross-scope access policy. Errors similar to below can be seen:============2025-07-08 15:08:35 (185) worker.3 worker.3 txid=f54d01fa93a6 SSI_0f46afac14844345a90eb5f01ad18e8f WARNING *** WARNING *** Security restricted: Write operation against 'cmdb_sam_sw_install' from scope 'sn_itam_samp' has been refused due to the table's cross-scope access policy 2025-07-08 15:08:35 (185) worker.3 worker.3 txid=f54d01fa93a6 SSI_0f46afac14844345a90eb5f01ad18e8f WARNING *** WARNING *** Security restricted: Access to api 'setValue(cmdb_sam_sw_install.software_model_source)' from scope 'sn_itam_samp' has been refused due to the api's cross-scope access policy. 2025-07-08 15:08:35 (184) worker.3 worker.3 txid=f54d01fa93a6 SSI_0f46afac14844345a90eb5f01ad18e8f WARNING *** WARNING *** Security restricted: Access to api 'setValue(cmdb_sam_sw_install.software_model)' from scope 'sn_itam_samp' has been refused due to the api's cross-scope access policy. 2025-07-08 15:08:36 (440) worker.3 worker.3 txid=f54d01fa93a6 SSI_7c8f908b57484fa0a9620168429b5939 WARNING *** WARNING *** Security restricted: Access to api 'setValue(cmdb_sam_sw_install.product_result)' from scope 'sn_itam_samp' has been refused due to the api's cross-scope access policy. 2025-07-08 15:08:36 (524) worker.3 worker.3 txid=f54d01fa93a6 SSI_1b98ed0566714bd8a63e4d49b54ec9cd WARNING *** WARNING *** Security restricted: Access to api 'setValue(cmdb_sam_sw_install.is_reconciled)' from scope 'sn_itam_samp' has been refused due to the api's cross-scope access policy.============ Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Software install table's application access values have been modified. Revert to ootb or Enable all the checkboxes under 'Application access' related list on cmdb_sam_sw_install table https://<instance-name>.service-now.com/sys_db_object_list.do?sysparm_query=nameSTARTSWITHcmdb_sam_sw_install