Additional comment is duplicated when Stage is present right after the action Updating Record in a Flow - Known Error

Additional comment is duplicated when Stage is present right after the action Updating Record in a Flow Description Additional comments on an RITM is duplicated, when a flow adding the additional comment via the action 'Update Record' has a Stage following immediately after this action.

Steps to Reproduce

The issue can be reproduced by following below steps: 1. Create a flow in the Flow Designer with trigger as Service Catalog 2. Step 1 - Add the action 'Update Record' to add an additional comment for the request item 3. Step 2 - Add a log (this is just a dummy step) 4. Add a Stage between Step 1 and Step 2 5. Run 'Test' and open the request item to observe the additional comment being duplicated.

Below are screenshots for a sample flow and duplicated comments.

Sample flow:

Duplicated comments:

Workaround To resolve this issue, the instance needs to be upgraded to Zurich release when it becomes available.

As a workaround, adding a small timer of 2-3 seconds after the action 'Update Record' and before the Stage prevents the additional comment from being duplicated.

Please contact support to get the list of impacted flows and apply the workaround to them accordingly. You need to be manually review the list to check for flows which have action 'Update Record' followed by Stage.