[GenAI-Nov][RP1] - Prompt Configurability - Case Summarization does not appear in frontline page - Known Error

[GenAI-Nov][RP1] - Prompt Configurability - Case Summarization does not appear in frontline page Description Frontline page does not have Case Summarization component

Steps to Reproduce

1) Install latest Now Assist for CSM version 2) Go to Admin Console > Customer > Case > Make a copy of Case Summarization skill 3) Activate the copy of Case Summarization 4) Go to CSM/FSM Configurable Workspace 5) Create or open any case and look for Case Summarization component

Issue: Frontline page does not have Case Summarization component

Note: Verified that Case Summarization component appears in CoreUI and voltron record page

Attached images

Instance: testrp1

Workaround This issue is not reproducible for customers with latest store version >=25.0.10. Frontline page has Case Summarization component.