Compose communication : chosen recipient defaults to bcc fieldSummary<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #7057C7; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: block; max-width: ; width: auto; height: auto; } } Plugin dependency: com.snc.iam Issue: In Service Operations Workspace (SOW), while on a major incident tab, when the user clicks "Create Communication" action, it loads a dialog and when "email" is chosen as communication channel and recipients are selected and when "Compose Communication" button is clicked, it loads a tab with Communication channel email compose page with the chosen recipient populated by default in "bcc" field rather than "to" field. Note: This is not a bug. This is design by intention. Solution: In order to ensure a field of your choice that receives the chosen recipient, you would have to update the sys_property, com.snc.iam.default_email_recipient_field from "bcc" to "to". This will populate the chosen recipient to the "To" field as follows: