Expected records missing in the api_consumer_access table from Service Graph Connectors (SGCs) on Yokohama, due to incomplete IRE payloads - Support and Troubleshooting

Expected records missing in the api_consumer_access table from Service Graph Connectors (SGCs) on Yokohama, due to incomplete IRE payloads .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Issue :

In Yokohoma version instances, api_consumer_access table are not being populated. Instead, incomplete payloads are being generated for them.

Root cause:

A CMDB-related entry with the relation api_consumer_access to cmdb_ci_api is missing. As a result, api_consumer_access table are not being populated, leading to an incomplete payload generation.

Workaround (Recommended):

For API Service Graph Connector for Apigee X

If CMDB CI Class Models version is 1.79.0 (to be released 16th October, 2025) then no action is needed. If Apigee X version is 2.1 or older and CMDB CI Class Models version is 1.78.0 or older then import the following 2 update sets: Remove related entry update set - (sys_remote_update_set_7dae306193762e104f10fa4ea903d653) Add related entry update set - (sys_remote_update_set_5f598c9d3b76621017f323c5e4e45a8a) For API Service Graph Connector for AWS API Gateway

If CMDB CI Class Models version is 1.79.0 (to be released 16th October, 2025) then no action is needed. If AWS API Gateway version is 2.2 or older and CMDB CI Class Models version is 1.78.0 or older then import the following 2 update sets: ETL changes update set-(sys_remote_update_set_8ca10a418387a2104b9aa070ceaad368) Add related entry update set - (sys_remote_update_set_b0fabc613b726e109c72a38e53e45a32) Note: The order of import update sets does not affect the outcome and can be applied in any sequence.

Steps to import Update Set.

1. Go to the navigator and enter "Retrieved Update Sets".

2. Click on "Import Update Set from XML"

3. Click on "Choose File", select the update set, and then click "Upload".

4. Once the upload is complete, the update set will appear in a loaded state. Now, navigate to that update set.

5. Click on "Preview Update Set".

6. Click on "Commit Update Set".

7. Done