Agent feature matrix is wrongly showing Partially support or Unsupported - Known Error

Agent feature matrix is wrongly showing Partially support or Unsupported Description Agent feature matrix is wrongly showing partially supported or unsupported. Docs link https://www.servicenow.com/docs/bundle/yokohama-it-operations-management/page/product/agent-client-collector/task/acc-agent-feature-matrix.html

All requirements are meet but still Feature Matrix is not showing any as fully supported.

This is due to a incorrect major version name used in the code, when making the comparisons - washington vs washingtondc. Steps to Reproduce

Navigate to Agent > Agent Feature Matrix Click on Wheel icon for Unsupported or Partially Supported Click on Links for the features listed to see why it is listed as Unsupported or Partial Supported. Actual behaviour:

The reasoning makes no sense.

e.g. For Unsupported you may see Action Item: Upgrade instance to Washington Patch 0 (Your instance is Washingtondc Patch9 ), Some agents with higher than have this feature deprecated.

Workaround This problem has been fixed. If an upgrade is possible, please refer to the Fixed In section to determine the latest version with a permanent fix that the instance can be upgraded to.

Please upgrade to the May 2025 release of Agent Client Collector Framework store app.