The Recommended Action Icon is Missing in Service Operations Workspace for non-admin users.Issue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #6e9db4; } a:visited { font-size: 12pt; color: #7057C7; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: block; max-width: 500px !important; width: auto; height: auto; } } STEPS TO REPRODUCE/OBSERVE BEHAVIOR:0. hop to an instance with SOW installed and recommended actions setup1. impersonate a non-admin user (eg. ITIL user) 2. open SOW and navigate to an Open incident 3. Locate the Recommendations (bell) icon on the the right sidebar. Expected behaviour:Icon is present Actual behaviour:Icon is not present. But when logged in as admin, the icon appears. Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #6e9db4; } a:visited { font-size: 12pt; color: #7057C7; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: block; max-width: 500px !important; width: auto; height: auto; } } Xanadu, Yokohama Cause<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #6e9db4; } a:visited { font-size: 12pt; color: #7057C7; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: block; max-width: 500px !important; width: auto; height: auto; } } There is a UX Screen condition controlling the visibility of the icon. Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #6e9db4; } a:visited { font-size: 12pt; color: #7057C7; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: block; max-width: 500px !important; width: auto; height: auto; } } UX Screen Condition/sys_ux_screen_condition.do?sys_id=e670bfa71b7e025022bc0d81604bcb6c call Script Include below... Script Include: RecommendedActionsSOWUtilSNC.canViewRAPanel()/sys_script_include.do?sys_id=2dda2f231b7e025022bc0d81604bcb9b ===if (tableName == 'incident' || tableName == 'incident_task' || tableName == 'interaction') {return gs.hasRole('sn_incident_write');=== If "sn_incident_write" role is not available on the instance, you can change the script to allow for for users with "itil" role (role that user has). You can override the functions of the non-SNC script includes that extend the SNC scripts. In this case, the Script Includes below:Script include: RecommendedActionsSOWUtil/sys_script_include.do?sys_id=4f8f2f671b7e025022bc0d81604bcb84 Alternatively you can get sn_incident_write role by installing the ITSM Roles plugin (com.snc.itsm.roles). Kindly refer to below references for more info on these plugins. RELATED REFERENCES: ITSM product-specific read roles sn_incident_read, sn_problem_read, sn_change_read, sn_request_read and approver_user unavailable after activating com.snc.business_stakeholder pluginhttps://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0758032 Request ITSM Roles - Incident Managementhttps://www.servicenow.com/docs/csh?topicname=req-itsm-roles-inci-mgmt.html&version=latest