Operational Status field for Cloud Functions imported from Service Graph connector for Microsoft AzureSummary<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Service Graph Connector is shipped with a data source "SG-Azure Cloud Functions" that populates various fields in Cloud Functions (cmdb_ci_cloud_function). Field used to represent operational status : operational_status Here is the flow of data into this field : 1. The data for a CI is loaded into staging table : sn_sg_azure_integ_functions, using the data loader script. 2. Data in the staging is in a nested JSON format. RTE field mapping below picks the attribute "operational_status" value from staging table is populated to temp table. https://<instance>.service-now.com/nav_to.do?uri=sys_rte_eb_field_mapping.do?sys_id=409f7c63535131103d49ddeeff7b12f7 3. The same value from temp is used to populate operational_status fiield in cmdb_ci_cloud_function table using field map below : https://<instance>.service-now.com/nav_to.do?uri=sys_rte_eb_field_mapping.do?sys_id=387af8fb53d131103d49ddeeff7b1200 If there is an issue reported for populating operational_status field for Cloud Function class, review the nested JSON payload in data field of "sn_sg_azure_integ_functions" table, for the value of operational_status attribute. If the value above exists in the payload, it should be used by IRE to populate target CI Operational Status value If the value does not exist, investigate the data loader script to see whether the API call to Azure is able to fetch operational_status value. Refer KB0750382 to know how to isolate impacted row from the import set. Refer KB0793220 to know how to run IRE simulation on a given payload generated by RTE transformation. Related Links<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/product/configuration-management/concept/cmdb-integration-azure.html