Topic Header Banner images are not displaying - Known Error

Topic Header Banner images are not displaying Description We have identified an issue where Topic Header Banner images are not displaying when Schedule Content records, for Portal Content types, contain a broken reference to the Widget Instance. This problem is caused by incomplete Schedule Content (sn_cd_content_visibility) record(s) that do not have any associated Widget Instance (sp_instance). With these Schedules in this state, the Topic Header Widget is matching to the blank Widget Instance and triggers an altered UI instead of the expected banner.

Steps to Reproduce

1. Create Schedule Content [sn_cd_content_visibility] record 2. Select a Widget Instance [sp_instance] 3. Save the Schedule Content record 4. Delete the Widget Instance 5. Open a Employee Center topic page that has a banner image configured

Expected Behavior: Banner image displays for all users Actual Behavior: Banner image does not display

Workaround A fix for this issue is available in the July 2025 patch release of Content Publishing. The fixed store application version is 35.0.14 .

It is recommended that impacted instances upgrade to the July 2025 Content Publishing patch release in the plugin manager -or- download the newest version of Content Publishing (sn_cd) from the store. For upgrading via Store, the way to obtain the fixes is by installing the latest Store App version published to the store containing the fix. Note it may be necessary to click 'Sync Now' button to refresh the latest version available. For not upgrading via Store but solely relying on Family releases, customer should upgrade to the latest family release patch containing the fix. If unable to upgrade to the fixed version, the following recommended workaround is provided to fix any incomplete record(s) and bring relief until instance can be upgraded to the fixed version:

Identify impacted record(s) by querying the Schedule Content (sn_cd_content_visibility) table and filtering for "Widget instance is empty" and "Page is not empty". Any returned records will have a missing value in the required Widget Instance (sp_instance) field. Manually fix any impacted Scheduled Content record(s) to include the correct Widget Instance (sp_instance) -or- deactivate/remove the Scheduled Content record(s) if no longer needed.