NowAssist Not Returning Responses When Queried Through Copilot in Microsoft TeamsIssue Customer Integrated NowAssist in Copilot by following the document below: https://www.servicenow.com/docs/bundle/yokohama-conversational-interfaces/page/administer/virtual-agent/concept/na-ms-copilot-conversations.html When querying the NowAssist in Copilot, the responses seem to be coming from Copilot, not from ServiceNow. The response is shown in the screenshot and which is from Copilot. ReleaseXanadu Patch 9CauseUpon checking the system logs, we could see the following cross scope error: Unable to process non-conversational synchronous request: The current operation ended in state: ERROR.Detail: Error: java.lang.SecurityException: Illegal access to package_private script include VATeamsCopilotSearchResponseHandler: caller not in scope sn_va_teams (Process Automation.561c01053b324210cfb17e9985e45a24; line 12)ResolutionAs a workaround, we created a Script Include with the same name — VATeamsCopilotSearchResponseHandler — and made it accessible from all scopes. and disabled the existing one. ************ Created a script include with the same name as VATeamsCopilotSearchResponseHandler and allowed accessible from all applications scopes. https://<InstanceName>.service-now.com/nav_to.do?uri=sys_script_include.do?sys_id=b61cda1e87ea2a50fde7ed740cbb35be Previously, it was accessible from Conversational Integration with the Microsoft Teams scope only. https://<InstanceName>.service-now.com/nav_to.do?uri=sys_script_include.do?sys_id=b4db93fb1b4042107259762f034bcb68 ************ The issue seems to have occurred only in X release, and as of now, only one customer has reported this issue.If the customer is planning to upgrade to version Y, this workaround will no longer be necessary.