"Hide Attachment" Setting on Request Items Does Not Hide Attachments in Service PortalIssue When the "Hide Attachment" option is selected on a Catalog Item configuration form in the catalog item settings, the attachment icon still appears when viewing the submitted RITM record in the Service Portal, specifically when using the Standard Ticket Tab widget. This leads to confusion, as users expect the attachment section to be hidden on the RITM view if the setting is enabled.ReleaseAnyCauseThe "Hide Attachment" setting is only designed to control the catalog item submission form, preventing users from attaching files when initially submitting the request. However, this setting does not apply to the post-submission views of the RITM in the Service Portal. The visibility of attachments on the RITM view is controlled by the widgets in use, most commonly the Standard Ticket Tab widget, which does not take the "Hide Attachment" setting into account.ResolutionThis behavior is working as expected in the current platform design. To remove or hide the attachment icon from the RITM view in the Service Portal, you may: Customize the widget used to display the RITM (Ex: Standard Ticket Tab) to conditionally hide the attachment section If consistent behavior between the catalog submission form and the RITM view is important for your organization, customization will be required to align both experiences.