[Regression] No data is being shown on CSM Managers dashboard.DescriptionNo data is being shown on CSM Managers dashboard in Xanadu.The issue occurs when impersonating user John Jason and navigating to the Case Spotlight tab within the CSM/FSM Workspace. On certain instances, a Query Match error is observed, and no data is shown.Steps to Reproduce Steps to reproduce-------------------------Go to instance https://k8s0750675-node1.thunder.devsnc.com/Impersonate as JJ and navigate to CSM/FSM WorkspaceGo to Customer Service Manager DashboardNavigate to Case Spotlight tab and observe the ListIssue: Query Match error is observed and no data is being shownObservations previously------------------------------Sandhyaxp2 ——> Xanadu 7b ———> Query Match error is showing up but data is not blocked (Before MSI)https://k8s0750676-node1.thunder.devsnc.com/ - Xanadu Patch 8 + MSI —> Query Match error is showing up but data is not blockedhttps://k8s0750675-node1.thunder.devsnc.com/ - Xanadu Patch 9 ———> Query Match error is showing up and data is also blockedyp3rp1 (YP4) —> No query match error and no blocking of dataNote--------In Yokohama instances JJ has. : pa_spotlight_viewer, so he might not be getting the query match error. This pa_spotlight_viewer role in Y is coming from sn_customerservice_manager. This is through following defect : DEF0595954WorkaroundThe issue is tied to role-based access control in the Spotlight application. To resolve the Query Match error and ensure data visibility in the Case Spotlight tab: Assign the pa_spotlight_viewer role to users who need access to the Spotlight Dashboard, either directly or via a parent role like sn_customerservice_manager. This aligns with the behavior observed in Yokohama, where agents do not encounter the error due to having the correct role inheritanceRelated Problem: PRB1896031