Issue with Portal Links Widget Display in Service Portal for Non-ITIL UsersIssue In the Service Portal, the custom widget uih_portal_links renders inconsistently based on user roles: ITIL Users see the widget displaying four main options aligned in a single row.Non-ITIL Users experience a different layout, often misaligned or stacked, which does not match the intended design. Steps to Reproduce Log in to the Service Portal as a user with the ITIL role.Observe that the uih_portal_links widget displays four main options in one row.Log in as a user without the ITIL role.Note that the widget layout differs (e.g., displays in multiple rows or with larger column widths).ReleaseAll supported versions of Service PortalCauseThe widget's HTML template uses conditional layout classes that vary based on user roles, such as col-md-4 vs. col-md-3, which affects the number of items shown per row.ResolutionNavigate to Service Portal > Widgets and open the custom widget uih_portal_links.In the HTML template, locate the section of code where different layouts are defined for non-ITIL users.Change the column class: <!-- Before --><div class="col-md-4"><!-- After --><div class="col-md-3"> Save and test the widget in both ITIL and non-ITIL user views.Further adjust CSS classes if needed to ensure consistent layout across user roles. Note: The proposed solution is based on reported case behavior and may need additional adjustments depending on customizations in your instance. Best Practice To ensure a consistent experience across user roles: Avoid using hardcoded role-based layouts in widget templates.Use responsive design practices with consistent grid classes (e.g., Bootstrap col- classes).Test widgets with multiple user roles before publishing changes.Related LinksLearn more about: Service Portal Page Layout Bootstrap Grid system