Email notification translation failed, resulting in blank email being sent - Support and Troubleshooting

Email notification translation failed, resulting in blank email being sent Issue An email notification is expected to send a translation email, however, it is sending a blank email.

Symptoms Logs shows as below:

EmailFormatter SEVERE *** ERROR *** error in substitution: java.lang.NumberFormatException: For input string: "footer_security_questions"

EmailFormatter SEVERE *** ERROR *** error in substitution: java.lang.NumberFormatException: For input string: "header_security_questions"

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Resolution Review the translations under the email notification, specific to the script for header and footer that is being used. If the script is invoked incorrectly, then email would be sent blank. Incorrect syntax to invoke the mail script of Footer/Header :

${script_script:header_security_questions}

${script_script:footer_security_questions}

${ mail_script:footer_security_questions }

In the above example, header and footer is being called using "script_script" instead of "mail_script". Additionally, there is a space at the start of mail_script.

Correct syntax to invoke the mail script of Footer/Header :

${mail_script:header_security_questions}

${mail_script:footer_security_questions}

Due to the incorrect syntax usage to invoke mail script of header and footer, the email would be sent as blank.