Previewing a notification that contains images results in the images appearing distorted or fail to display properly.Issue When an email notification containing images is previewed, the images appear distorted or fail to display properly. SymptomsLog shows as below: 06:02:48.502 *** Start #2227769 /notification_preview_html_body.do 06:02:48.505 [0:00:00.001] getRealForm 06:02:48.506 ServiceNow: Simulating Notification 06:02:48.545 HTMLSanitizer: Context:null Element:img Discard attribute(s):src, 06:02:48.546 HTMLSanitizer: Context:null Discard element:img 06:02:48.546 HTMLSanitizer: Context:null Discard element:a 06:02:48.547 HTMLSanitizer: Context:null Discard element:img 06:02:48.547 HTMLSanitizer: Context:null Discard element:a 06:02:48.547 HTMLSanitizer: Context:null Discard element:img 06:02:48.548 HTMLSanitizer: Context:null Discard element:a 06:02:48.548 HTMLSanitizer: Context:null Discard element:img 06:02:48.549 HTMLSanitizer: Context:null Discard element:a 06:02:48.551 *** End #2227769 /notification_preview_html_body.doReleaseAllResolutionAs the log says "HTMLSanitizer: Context:null Discard element:img", which means, HTMLSanitizer has discarded the image and hence it is appearing distorted or fail to display properly.HTMLSanitizerConfig is the OOB script include which ensures HTML content within the instance doesn’t contain potentially harmful content. More details hereValidate whether the script include "HTMLSanitizerConfig" has been custom modified. If yes, revert to OOB version and then verify if the images are still appearing distorted or fail to display properly