Getting Error: Read operation on table 'sn_hr_core_case_operations' from scope 'Now Assist context menu' was denied - Support and Troubleshooting

Getting Error: Read operation on table 'sn_hr_core_case_operations' from scope 'Now Assist context menu' was denied Problem After the Yokohama upgrade, the Automated Test Framework (ATF) is encountering cross scope access privilege error messages.

The error messages are: Error 1: Read operation on table 'sn_hr_core_case_operations' from scope 'Now Assist context menu' was denied.

Steps to reproduce

Go to sys_atf_test.list Select and open the test Click Run test As approval is requested on the test, the Test Case is requested for approval Impersonating the requester's Manager and accessing the HR Case for approval the error this error is displayed: Error 1: Read operation on table 'sn_hr_core_case_operations' from scope 'Now Assist context menu' was denied.

Root Cause There are restricted calls for the Now Assist context menu. The Yokohama upgrade introduced new features related to access control and security, which is why the issue is occurring.

Steps to Resolve 1. Go to the Restricted Caller Access List: https:// .service-now.com/sys_restricted_caller_access.list 2. Accept any request for the Now Assist context menu. 3. Try to reproduce the issue to verify if it is resolved.

Note: Customers are responsible to regularly check the Restricted Caller Access List and update records to 'Allowed' according to their security requirements.