Global Search Not Returning Results for Certain UsersProblemThe Global search is not returning results for a few users when searching for changes, particularly when the change is related to an incident. Steps to reproduce 1. Connect as users2. From Next Experience, go to global search3. Search any change4. It is not returning the change.Root CauseThe records used on the search do not match with the conditions with the source used. In this case, the AI Search source for Next Experience is using the condition: Active = true. The specific change records being searched are not active and therefore do not meet the conditions for the search source.Steps to ResolveBe sure the expected records match the conditions for the search source. To review that setup, you can do: Go to AI search > Search Experience > Search ProfileOpen the search profile with issuesOn the search sources, select the source with issuesOpen the search sourceThe conditions are defined there