Reporting on Articles Used for Now Assist Knowledge SummarizationQuestionThe business is asking to report on which articles have the biggest impact on deflecting users away from chats when using the Now Assist Virtual Agent. The current summary lists articles used to come up with the summary, but it is unclear where and if these articles are stored. Additionally, there is a request for out-of-the-box reporting that can be used?AnswerThere are no specific reports available for this purpose out-of-the-box. The only information available is described on Now Assist Admin > Analytics. TIPs As there are not reports for that, you can try to review the information by yourself using: 1. If you have access to sys_generative_ai_log. There are some columns like Response or Output Metadata you can use to check information 2. Check the payload from the conversation sys_cs_conversation sys_cs_conversation_task sys_cs_message (This one has the payload)