Document stuck at Processing document(s) in NowAssistIssue In NowAssist, a document becomes stuck at the Processing document(s) status and does not complete. Release All supported releases Cause This issue is caused by bounding box matching in the document intelligence pipeline, which may time out on long documents and prevent processing from completing. The affected record can be identified in the sn_docintel_gen_ai table. Resolution Locate and delete the stuck record in the sn_docintel_gen_ai table using the steps below. Navigate to the sn_docintel_gen_ai table.Filter the table to locate the record associated with the stuck document.Open the record and confirm it corresponds to the document that is stuck at Processing document(s).Delete the record.After deletion, re-submit the document for processing and confirm that the Processing document(s) status progresses to completion.