Create New KB Article Using Now Assist Not Working in Core UIIssue The 'Create New KB Article' feature using Now Assist is not functioning in the Core UI. The Now Assist modal does not appear when attempting to create a new knowledge article from the list view.ReleaseYokohama Patch 1aCauseThe incidents navigation tab file was returning the null value.Resolution1. Please check whether the below file for Incidents navigation tab exists in the instance, if yes please check if it is up to date. https://<instance_name>.service-now.com/nav_to.do?uri=sys_search_filter.do?sys_id=0a52f3a2a37202102a6ed14716fcda09 2. If it is not up to date repair the Now Assist for ITSM plugin to restore the file for the incidents navigation tab. 3. After repairing the plugin, the file will be restored to the latest version and should work as expected, allowing the Now Assist pop-up to appear when creating a new KB article.Related LinksUse AI to draft the article. Knowledge article.