Microsoft Azure Translator Service Spoke translations are failing for few KB articlesIssue Dynamic translations are failing for a few articles with the following error message, although the article body appears to contain a small amount of visible text Error while performing translation. If this persists, please contact administrator When we review the logs, it shows the following response from the translator provider (Microsoft Azure Translator Service) {"error":{"code":400077,"message":"The maximum request size has been exceeded."}} FactsFor Microsoft, the input text for translation cannot have more than 50,000 characters, including spaces. The input text for detection also has a maximum limit of 50,000 characters. For more information, Service limits for Azure AI Translator Servicehttps://learn.microsoft.com/en-us/azure/ai-services/translator/service-limitsReleaseAllCauseAlthough the article body appears to contain a small amount of visible text, the presence of hyperlinks (e.g., <a href> tags) significantly increases the size of the content being sent for translation. ServiceNow performs HTML expansion and formatting before sending the content to the translation provider. This includes: - Converting hyperlinks and rich text to full HTML structures. - Adding extra metadata and tags. - Possibly resolving full URL structures embedded in hyperlinks. This expanded version of the article body, when serialized as HTML, increases the overall character count and payload size, which can exceed the maximum request size limit of the translation provider, resulting following response from the translation provider. {"error":{"code":400077,"message":"The maximum request size has been exceeded."}} ResolutionAvoid inserting a large number of hyperlinks in KB articles.Where possible, convert complex or nested hyperlink text into simpler forms. If translation is critical, temporarily convert the article to plain text before triggering translation, then restore formatting afterward.Create a test version of the article with stripped-down content to confirm if hyperlinks are the cause.Use browser Dev Tools or debug logs to inspect the actual payload being sent in the translation request (look for translatedText or text field). Compare the character count before and after HTML formatting.Inform knowledge article writers to be mindful of excessive use of hyperlinks and formatting in content that will be translated.