Error when entering ESC portal due to missing catalog titleIssue When accessing the ESC Service Portal (/esc), users may encounter an error related to the ‘Header Menu’ widget. The root cause is typically a missing title value on an associated catalog (sc_catalog) record. This error only appears in the Service Portal view and does not affect the platform UI. Navigate to the /esc portal.Right-click on the affected widget (e.g., Header Menu) and press Ctrl + Click to open the widget instance.Observe the error in the widget preview or browser console referring to a missing title.SymptomsError message appears when loading the /esc portal.The Header Menu widget fails to load.Console logs or widget diagnostics show a reference to a missing or null sc_catalog.title.ReleaseAll ReleasesCauseThe issue is caused by a record in the sc_catalog table that has an empty or missing Title field. The Header Menu widget attempts to read this field, and failure to do so causes rendering errors.ResolutionFollow these steps to resolve the error: Navigate to the sc_catalog table:URL: /sc_catalog_list.do Apply a filter to find records with an empty title field:[Title] [is empty] Update the missing title: Open the affected catalog record.Populate the Title field with a meaningful and unique name (e.g., “ESC Catalog”).Save the record. Clear cache and test again: Run cache.do or hard refresh your browser to ensure updates are applied.Re-enter the /esc portal and verify that the Header Menu widget loads without errors. Always ensure all required fields (such as title, name, and active) are filled when creating new catalog records to avoid display or widget issues in the Service Portal.