Export Button Missing in CMDB Workspace CI Class List Due to Custom Role RestrictionIssue The "Export" button is not visible in the CI Class List within the CMDB Workspace for some users. This occurs even though those users have the appropriate CMDB-related roles. The visibility issue appears inconsistent across users.ReleaseAny releaseCause1.The visibility of the "Export" button in the CMDB Workspace CI Class List is controlled by a declarative action record (sys_declarative_action_assignment). 2.If this record has been customized to include specific roles under the "Required roles" condition, users without those roles will not see the Export option. 3.Such customizations—intended to restrict visibility—can unintentionally hide the button from users who should otherwise have access based on their CMDB-related roles. ResolutionTo restore visibility of the "Export" button in the CMDB Workspace CI Class List: 1.Navigate to the Export action’s declarative assignment record: - https://<insatnce>.service-now.com/nav_to.do?uri=sys_declarative_action_assignment.do?sys_id=99c2f6b273131010a0a79329faf6a710%26sysparm_view=advanced 2Under the Condition tab, review the "Required roles". 3.Remove the restrictive custom role conditions to revert to default OOB behaviour.