IP Address Missing in VMware Virtual Machine Records Due to Missing guest.ipAddress in vCenterIssue IP address is missing in some VMware Virtual Machine (cmdb_ci_vmware_instance) records after discovery runs.Symptoms1)Some VMware VM (cmdb_ci_vmware_instance) records do not have an IP address populated. 2)Discovery logs and payloads complete successfully, with no discovery or probe failures. 3)In the ECC queue payload, the affected VMs show: "summary": { "guest": {} } 4)Other VMs do populate the ipAddress field correctly when guest.ipAddress is present in the payload.ReleaseAny releaseCause1)The IP address is missing because the vCenter server did not return the summary.guest.ipAddress field for the affected VMs in the API response. 2)Its absence typically indicates that the VM is not configured to expose guest information in vCenter. This configuration is managed on the vCenter side, not within ServiceNow. 3) To confirm, the customer vCenter team should verify whether the VM’s configuration includes summary.guest.ipAddress. Reference: VMware Guest Summary DocumentationResolution1)The customers vCenter team should verify whether the affected VM’s configuration includes the summary.guest.ipAddress field. Reference: VMware Guest Summary Documentation