ServiceNow vRealizeJSv1 Connector Test Fails with 401 Unauthorized – Basic Authentication Disabled on vROps ServerIssue The vRealizeJSv1 Connector Test in ServiceNow fails with the following error: Connection test failed: vRealizeJSv1 Connector Test Connection response code: 401 This indicates an authentication failure when connecting to the vRealize Operations Manager (vROps) endpoint. ReleaseAny releaseCause1.The vRealize Operations Manager (vROps) server had basic authentication disabled. 2.The property basicAuthentication.enabled was set to false, which caused the 401 Unauthorized error during the connector test. As a result, ServiceNow was unable to authenticate with the vROps REST API using the provided credentials.ResolutionTo resolve the issue, the customer needs to work with their vROps team to perform the following steps: 1.Log in to the vRealize Operations (vROps) primary node as root via SSH or console. 2.Open the configuration file located at:/usr/lib/vmware-vcops/user/conf/api-conf.properties 3.Set the following property:basicAuthentication.enabled=true 4.Restart the REST API service on the vROps server. 5.Re-run the Test Connection for the vRealizeJSv1 connector in ServiceNow.