MS Teams Integration Issue with Adding Comments on Incidents via Virtual AgentIssue After successfully integrating MS Teams with ServiceNow, adding a comment to an incident through the Teams chatbot using a custom topic cloned from the out-of-the-box topic "Check IT Ticket Status (Template)" does not work; however, it does function for a Requested Item, with no errors occurring for requested items using the same method. Additionally, the issue only occurs for a specific user account, and the same behavior can be observed when tested in the Virtual Agent Designer.FactsAn entry will be created in the "sys_cs_conversation" table for conversations that occur via a virtual agent. Therefore, if you encounter issues when adding comments, please check the entries in this table, as they can provide details about the failure.ReleaseApplicable to the current active versionResolutionCheck whether the dialog act is enabled for the newly created topic. If it is, please disable it and test the topic by adding comments. With dialog acts disabled, you can test a topic using the Virtual Agent web client via the link below, the Teams app, or the VA Designer, and you can also ask non-admins to validate it. ➜ https://<instancename>.service-now.com/$sn-va-web-client-app.do *** INFO ABOUT DIALOG ACTS ***We are no longer supporting Dialog Acts; if issues arise, you should disable it. Disabling the dialog acts will prevent the user from modifying an answer they have already provided. For example,* What is your favorite color?↳ Red * What is your name?↳ Actually, I want to change my favorite color to blue Related LinksDocumentation reference:https://www.servicenow.com/docs/bundle/yokohama-conversational-interfaces/page/administer/virtual-agent/concept/c_dialog-acts.html